VIRTUAL ASSISTANTS

We are dedicated to neurodivergent Entrepreneurs, Leaders and Small Business Owners

HOW DOES OUR VA SERVICE WORK?

A Virtual Assistant is there to accompany you with your administrative tasks as a neurodivergent leader. Many of our clients pay privately but some pay using funding such as Access to Work grants. The point of this is to be with your Assistant while they enable you to perform tasks that you might otherwise find hard.

Being a neurodivergent owned and created company ourselves, we understand the importance of getting support. Without which, Wired Differently would never have come about! There is no shame in getting help, but many of our clients have not had an Assistant before. We are here to help you meet, train up and work sustainably with your chosen supporter.

VIRTUAL ASSISTANT SERVICES (VA)

KEY INFORMATION

Wired Differently holds full Professional Indemnity Insurance with Policy Bee (Hiscox).

Clients must commit to a minimum of 3 hours of VA work a week. For the Support Service there is no minimum number of hours as long as you keep us updated in advance.

If you need to put things on pause then please give us a minimum of 14 days notice.

A few points to note based on our experience as a VA provider:

We support neurodivergent people with their admin tasks at admin assistant level.

The client is ultimately responsible for the correct spending of their Access to Work Grant and the payment of their invoices, although we do accept direct payment from the DWP. 

We accept payment by bank transfer, Stripe/ bank card, Go Cardless Direct Debit mandate and PayPal. 

We all have our ups and downs...

The VA service is insured for admin and not holistic work although we know, more than most, that offloading a bit can really help ND people with our emotional regulation at times! 

We can also liaise with advocates and holistic support workers where a client has other support organised / accessibility needs.

We have had the odd instance where clients have harassed our team, shouted at us, sworn at us, withheld payment or acted inappropriately for the context of a professional relationship.

We will never tolerate this. 

Where we deem we are not a good fit for a client, or vice versa, we will take swift action to terminate the relationship. RSD and emotional dysregulation affect all of us but this is not an excuse to treat our team without the respect they deserve.

Psychological safety is a priority in all we do.

Sara-Louise Ackrill, our Founding CEO, is an Approved Member of the Society of Virtual Assistants UK  Wired Differently is a registered Data Handler with the Information Commissioner's Office and our Virtual Assistants are Data Processors. Please note that all VA clients must be over 18 with an active trading business or the intention of creating one.

If more than 20% of your needs are non-work related then please ask about our new Support & Advocacy service.  DBS CHECKS Our Virtual Assistant and Support & Advocacy Workers are not in a DBS role, unless a specific client is legally defined as Vulnerable under the Care Act 2014 (UK). 

It is a criminal offence to attempt to DBS check someone who is not both in a DBS appropriate role and working with someone coming under this definition. For more information, please visit the GOV UK website

PAYING FOR OUR SERVICES  

Many of our clients claim Access to Work grants or Social Services direct payments

A Virtual Assistant is referred to by the DWP as a 'Specialist Support Worker (neurodiversity) - admin support across all business functions'.

If you would like a quote to put in with your Access to Work application then please download our free quotation template.

Once you have your grant we can set up a meet and greet. We will then arrange a second meeting to introduce you to the most appropriate VA/VAs for your needs.

Direct paying clients can claim our services back as a reasonable expense through their Accountant. Please speak to them for details.

Access to Work claimants booking with the promise of paying with their Access to Work grant are respectfully asked to sign and post their paperwork in the SAE provided promptly each month.

It takes 3-7 weeks for us to receive payment each time so your promptness is appreciated.  We are unable to claim more than the hours you have used each month. eg. If you award is for 10 hours a week but you have used 3, we can only claim for 3.

We cannot claim extra and keep the funds in reserve for you. We are here to help you get the most out of your grant so never hesitate to ask about this. Thank you for your understanding. 

NON PAYMENT OF INVOICES

If an Access to Work claimant does not sign and post the paperwork, therefore obstructing the payment of their invoice with a public sector funded grant, then Wired Differently has no choice but to report the claimant to the DWP and take the client, who is ultimately responsible for paying the invoice, to the small claims court.

We agree to the DWP paying us directly under the assumption that every hour worked will be paid for. Thank you.

Handover and induction time needs to be paid for as it would be for anyone in a paid professional role.

Overseas clients may be required to pay a month in advance. This is because the cost of chasing unpaid invoices when clients are based overseas is prohibitive.