Key Information

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  • Our hourly rate for the VA service is £32 + VAT as of January 2024

    Wired Differently holds full Professional Indemnity Insurance with Policy Bee (Hiscox).

    Clients must commit to a minimum of 4 hours of VA work a week. For the Support Service there is no minimum number of hours as long as you keep us updated in advance.

    If you need to put things on pause then please give us a minimum of "14 days" notice by email or via our web form.

    A few points to note based on our experience as a VA provider:

    We support neurodivergent people with their admin tasks at admin assistant level.

    The client is ultimately responsible for the correct spending of their Access to Work Grant and the payment of their invoices, although we do accept direct payment from the DWP.

    We accept payment by bank transfer, Stripe/bank card, GoCardless Direct Debit mandate and PayPal.

  • Someof our clients claim Access to Work grants or Social Services direct payments

    A Virtual Assistant is referred to by the DWP as a 'Specialist Support Worker (neurodiversity) - admin support across all business functions'.

    If you would like a quote to put in with your Access to Work application then please download our free quotation template.

    Once you have your grant we can set up a meet and greet. We will then arrange a second meeting to introduce you to the most appropriate VA/VAs for your needs.

    Direct paying clients can claim our services back as a 'reasonable expense for a disability' through their Accountant. Please speak to them for details.

    We are unable to claim more than the hours you have used on your grant each month. eg. If you award is for 10 hours a week but you have used 4, we can only claim for 4.

    We are not able to process grants and to pay subcontractors on your behalf to maximise your grant spend.

  • Grant recipients are legally responsible for the payment of their invoices. We do accept payment in arrears from the DWP.

    Handover and induction time needs to be paid for as it would be for anyone in a paid professional role.

    Overseas clients may be required to pay a month in advance. This is because the cost of chasing unpaid invoices when clients are based overseas is prohibitive but we do not want to deny support where we can provide it.

  • We have had the odd instance where clients have harassed our team, shouted at us, sworn at us, withheld payment or acted inappropriately for the context of a professional relationship. We will never tolerate this.

    Where we deem we are not a good fit for a client, or vice versa, we will take swift action to terminate the relationship.

    RSD and emotional dysregulation affect all of us but this is not an excuse to treat our team without the respect they deserve.

    Psychological safety is a priority in all we do.

Policies and Procedures

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  • Wired Differently is committed to providing a high quality service for its clients and working in an open and accountable way that builds trust and respect between all colleagues, customers and stakeholders.

    Read our Compliments Concerns and Complaints Policy HERE

  • Data Protection Law controls what Wired Differently Limited does with the personal information provided by individuals who work for/with us or access our services. 

    Our Privacy Statements describe what we do with the personal information we are provided with by members of the public and employees. You may be asked to give us personal information to answer an enquiry you have. You may also be asked to provide personal information when you become an applicant or a client and wish to use the services we offer across our limited company. 

    If you provide us with information, it will only be used in the ways described in our Privacy Statements. These will be updated from time to time and the latest version will always be published here on our website.

    Read the Data Protection Policy HERE.

    Ready the Privacy Statement for Website Users HERE.

    Read the Privacy Statement for Clients HERE.

  • Read our Diversity, Equity, Inclusion and Belonging Policy HERE

  • Read our Environmental Responsibility and Sustainability Policy HERE

  • Read our Health Safety and Wellbeing Policy HERE