VIRTUAL ASSISTANT SERVICES
Our Virtual Assistants are shaped by their own lived experience of neurodivergence and being wired differently.
We are dedicated to supporting you with business, work or life admin enabling you to free up your time, so you can focus on the important things.
How can we help?
We get it. We honestly do. The emails are building up. That daily to-do list just keeps getting bigger. You have over 10 people needing replies and you have a project deadline next week. This level of overwhelm steals your focus and ends with you in freeze mode. It creates more pressure, slows you down and chips away at your sense of control.
This is where we come in. We can help you overcome these blockages. Our Virtual Assistants are skilled in helping with tasks including;
Emails & Diary Management
Document Creation
Accountability & Reminders
Making and/or Taking Calls
Daily or Weekly Check-In’s
Introducing New Processes
Content & Graphic Design
Invoicing and Book-Keeping
Social Media & Blogs
Access to Work Claims
Note Taking & Minutes
Life Admin & Organisation
Our hourly rate for our VA service is £32 + VAT
We ask clients to commit to a minimum of 4 hours of VA support a week.
We are pleased to accept payment by bank transfer, Stripe/bank card, GoCardless Direct Debit mandate and PayPal.
We also accept Access to Work grants. Clients are ultimately responsible for the correct spending of their Access to Work Grant and the payment of their invoices, although we do accept direct payment from the DWP.
Rates and Payment
1) We will connect you with a Virtual Assistant who best suits your needs.
2) We will always be transparent and honest in all communication.
3) You can download to us on WhatsApp 24/7 and we can help you organise your thoughts*.
4) You can leave us task lists, brainstorm with us, share frustrations, and other strategies.
5) You can leave us voice notes at 3am full of ideas that need actioning... without worrying you're "being too much".
Our Promise to You
Additional Information
Where people claim ATW, the purpose of the grant is for the recipient to be present with their assistant while they are supported in performing tasks that they might otherwise find hard owing to executive function and emotional regulation difficulties and challenges with communication. ATW expect around two thirds of the work to be done with your assistant and the rest are tasks the VA completes independently to lighten the load.
Please note we also have a GDPR expert on our team and so clients working for companies that are hesitant about providing shared access for company emails and calendars etc, can speak to them regarding how we work with data. Please ask our co-ordinator Julie for details on this.
If you are looking for a Support Worker but need a visual, take a look at our process chart >>>
Please let us know if you would like to receive our Quotation Template, for those who need it for Access to Work or their Employer. We only have one hourly rate, regardless of how many hours are needed.
If there is anything that is unclear, please contact us.
Key Information
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Our hourly rate for the VA service is £32 + VAT as of January 2024
Wired Differently holds full Professional Indemnity Insurance with Policy Bee (Hiscox).
Clients must commit to a minimum of 4 hours of VA work a week. For the Support Service there is no minimum number of hours as long as you keep us updated in advance.
If you need to put things on pause then please give us a minimum of "14 days" notice by email or via our web form.
A few points to note based on our experience as a VA provider:
We support neurodivergent people with their admin tasks at admin assistant level.
The client is ultimately responsible for the correct spending of their Access to Work Grant and the payment of their invoices, although we do accept direct payment from the DWP.
We accept payment by bank transfer, Stripe/bank card, GoCardless Direct Debit mandate and PayPal.
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Some of our clients claim Access to Work grants or Social Services direct payments.
A Virtual Assistant is referred to by the DWP as a 'Specialist Support Worker (neurodiversity) - admin support across all business functions'.
If you would like a quote to put in with your Access to Work application then please download our free quotation template.
Once you have your grant we can set up a meet and greet. We will then arrange a second meeting to introduce you to the most appropriate VA/VAs for your needs.
Direct paying clients can claim our services back as a 'reasonable expense for a disability' through their Accountant. Please speak to them for details.
We are unable to claim more than the hours you have used on your grant each month. eg. If you award is for 10 hours a week but you have used 4, we can only claim for 4.
We are not able to process grants and to pay subcontractors on your behalf to maximise your grant spend.
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Grant recipients are legally responsible for the payment of their invoices. We do accept payment in arrears from the DWP.
Handover and induction time needs to be paid for as it would be for anyone in a paid professional role.
Overseas clients may be required to pay a month in advance. This is because the cost of chasing unpaid invoices when clients are based overseas is prohibitive but we do not want to deny support where we can provide it.
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We have had the odd instance where clients have harassed our team, shouted at us, sworn at us, withheld payment or acted inappropriately for the context of a professional relationship. We will never tolerate this.
Where we deem we are not a good fit for a client, or vice versa, we will take swift action to terminate the relationship.
RSD and emotional dysregulation affect all of us but this is not an excuse to treat our team without the respect they deserve.
Psychological safety is a priority in all we do.
What People Are Saying
“Professional, on it, warm, strong in his approach but discrete. I feel well supported by Larry thank you”
— LM, Devon
“I want to thank Theresa for all the help and follow up that she has put into my ATW grant this past 6 months. Without her there is no way I would have gotten any use out of my grant”
— YR, Scotland
“Noria is excellent with emotional support. She has been brilliant”
— AZ, Midlands
“I don't know how your team do it but I am really impressed with what you've put together in terms of wrap around support. And it's even more special knowing you've done this all virtually!”
— WC, Suffolk